Shipping & Returns

Shipping & Returns

We want this simple and honest. Here's exactly how it works.

Order Processing

After you place your order, our team needs 2–4 business days to process, prepare, and dispatch it.

Delivery Windows

Tracking

Every order ships with tracking. You'll get a link by email the moment your package leaves the warehouse.

Shipping Costs

Shipping rates and free-shipping thresholds are shown at checkout. Customs duties for international orders are the customer's responsibility.

30-Day Satisfaction Guarantee

We stand behind our gear with a 30-day guarantee from the date of delivery.

Eligible for refund or replacement:

• Items that arrive damaged or defective
• Wrong item received
• Items that never arrived (after the full delivery window)

To start a return:

1. Email support@lumarave.com within 30 days of delivery.
2. Include your order number and a photo/video for damaged items.
3. We'll respond with next steps.

Note: For hygiene reasons, items worn near the mouth/face may not be eligible for return once opened unless damaged. Items must be unused and in original condition.